5.1 INTRODUCTION

History is full of examples in each country of rulers and kings seeking the advice of experts and wise men of various kinds in the process of handling/solving problems. The very desire to consult someone knowledgeable and respected when faced with a tricky problem is an eternal human need.

Change agents have become an influential force in changing the way businessmen operate. Change and resistance to change is the nature of human beings. Organisations do fall into deep problems sometimes, trying to manage change. This change may be of any type and magnitude; what is more important here is the very perception of the problem. If the problem is looked at as an opportunity, the problem acquires an altogether different dimension as ...

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