Case Study: A Student Services Division of “National University”
History
A Student Services Division of a large public university had undergone an internal self-assessment process. This assessment resulted in identifying four priority issues that hampered the effectiveness of the division: leadership, organisation, decision-making, and communication.
Task
Guide and assist with the implementation of a comprehensive change management initiative to address the issues of leadership, organisation, decision-making, and communication
Intervention
A change agency conducted interviews with all senior and middle managers to assess the structural, cultural, management, resource, and communication dimensions of these issues. A detailed set of action recommendations ...
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