4.1 INTRODUCTION

Change originates from vitality and is a positive and necessary sign of growth and progress. People resist change because it is easier to continue with what you are doing rather than learn something new. People resist change because it is difficult for us to understand one another. People resist change for highly personal and unique reasons. Today, change seems to be faster than in the past. This is so because of higher levels of education, communication, and greater human aspiration about what we should have as an expected part of our life. In industry, change is related to automation, obsolescence, competition, new technologies, computerisation, information technology, and liberalisation of economy.

Resistance to change does ...

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