Case Study: A Semiconductor Solutions Company with an Offshore Development Centre in India
History
A US-based global company supplying process control and yield management solutions for the semiconductor and related microelectronic industries had a large number of expatriate software engineers from India working on its projects, through an India-based vendor of IT staffing services and an Offshore Development Center (ODC) in India. A number of US managers were experiencing communication and cross-cultural difficulties in working effectively with the Indian IT staff, both on-site and at the ODC in India.
Task
Conduct a “Working with Indians” consultation with the US managers to identify issues and develop solutions. Evaluate the Indian vendor's ...
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