3.14.1 Practical Tools to Understand Change

Steps can be taken to increase knowledge and understanding. These include the following.

  • SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis
  • TQM (Total Quality Management) exercises
  • Group planning exercises
  • Programmes by visiting speakers
  • Training needs analysis
  • Environmental scanning
  • User surveys
  • Internal staff surveys
  • Away days
  • External seminars, conferences, and workshops
  • Shared experience sessions

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