3.12.3 The Delta State of Change
The new way may appear highly desirable, and the current way very unsatisfactory, but the process of going from here to there, the process of changing, looks too hard, will take too much energy, and is confusing and frightening. Moreover, it may appear that there are not enough resources of time, people and money. The above mentioned two steps, defining the future state and showing the dangers in the current state are not enough, however. Even the most committed workers will find it difficult to go through the delta of change required in a re-engineering effort. Therefore, it is critical to build into the implementation plan attention to the three change elements that have surfaced in this discussion: communication, ...
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