Case Study: A Fortune 500 Financial Services Company Supported by Offshore Services in India
History
A Fortune 500 financial services company developed an offshore outsourcing relationship with Indian vendors for the development and support of its software and online services. This involved ongoing interactions between the US-based project and technical support staff and counterparts at vendor sites in India. To facilitate interactions and head off communication problems, the client company desired to have all of the relevant US-based staff receive basic India-US cross-cultural training.
Task
Working closely with the client, customise an appropriate “Indian Cultural Awareness” training programme, and deliver it to groups of US-based staff over ...
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