CASE 9 MR KRISHNA RAO'S CONFUSION

Mr Krishna Rao was utterly baffled. He took over the office four months ago and has since initiated several changes, all of which are good. His main intentions in making the changes were that the office should look more professional and employees should be facilitated to become productive without making them work too hard.

The office now indeed looks more spacious with the new layout, and in fact, his colleagues from the other departments who pass by, comment on how nice and professional the office looks. Mr Rao put the secretaries' desks close to their bosses' cabins so that they did not have to walk up and down all the time. Previously, they were huddled together in the secretaries' pool, and whenever they ...

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