CASE 2 NAINITAL CRISIS

Shobhit owned a gas station with departmental store at one end of Mall Road in Nainital. The station had always been associated with one of the major oil companies. A co-operative relationship between Shobhit and his supplier had developed over the years such that Shobhit had no desire to change brands.

The gas station had always experienced the highly seasonal sales associated with any tourist area. Peak sales had traditionally been reached during the months of March through September. Since the sales volume regularly followed the pattern year after year, Shobhit had been able to adjust his supply ordering with a fair amount of accuracy in the past. Since the high school and college students in the area were eager to work ...

Get Organisational Change now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.