CASE 17 A COMBAT ZONE
Karan Singh has been mid-level manager in the production department for about six months. Just prior to joining Hindustan Manufacturing, Karan retired from the army after serving his last “hitch” as a company commander in a combat zone. Morale in Karan's department has been low since he joined the company. Some of his employees act dissatisfied and aggressive.
At lunch one day Karan asked Mr Mahoney, the head of the finance department, if he knew anything about the low morale in the production department. Mr Mahoney replied that he had heard through the grapevine that Karan's employees were unhappy with him for making all the decisions for the department. Karan was noticeably surprised. “In the army,” he said, “I made all ...
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