CASE 11 IS IT WORKLOAD OR MOTIVATION?
Rohit was the first repair manager to be hired at Mahajan's Electronics. He was a field repairman for another company before he took his present position. In the past, the repair department had operated without a manager; the repairmen, Nitin and Manav, simply divided the work between themselves in whatever manner they wanted. There was always a backlog of work, but it was finished on time.
When Rohit joined, he decided to divide the work load into repairs for company and individual accounts and to assign certain types of repairs to each man. He had to check all repairs before they were returned to the customer, and he wanted all problems discussed with him before action was taken on them. He started holding ...
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