11.6.3 Refreezing
This is the last phase of the planned change process. Refreezing ensures that the planned changes that have been introduced are working satisfactorily, that any modifications, extra considerations, or support needed for making the change operational are attended to; and that there is reasonable guarantee that the changes will indeed fill the gap and bring the system to the new, desired state of equilibrium. This necessarily implies that the results are monitored and evaluated, and wherever necessary, corrective measures are taken to reach the new goal. If the refreezing phase is neglected or not attended to properly, the desired results will not ensue and the change may even be a total disaster.
This model suggests a systematic ...
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