10.5.6 Teams
Teams are an important element of the TQM process. All companies treading the path to total quality know that team activity is one answer to quality issues. It is one of the essential TQM tools that can keep the wheel of quality moving.
The elements of this philosophy are as follows.
- The team should have an objective to develop the team member's individual abilities.
- The team should have an objective to make improvements for the organisation's benefit.
- During the problem-solving process, team members should evolve a team spirit and encourage every member to learn from each other.
- No single person should be allowed to dominate.
- Criticism should be avoided and creativity should be encouraged.
- Employees should not be forced to be part ...
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