10.5.5 Supplier Teaming
Supplier and vendors play a significant role in the TQM process. Organisations have realised that vendors are no more external entities but a part of their business process. Company-wide efforts, no matter how intensive, may not be enough for quality improvement if the suppliers are not involved.
The traditional relationship between the buyer and the supplier has been adversarial with the customer and supplier having different objectives. The focus has been on negative issues and is characterised by uncertainty.
But in a TQM company, suppliers and vendors are treated as partners who, the company realises, contribute to creating quality. So the organisation undertakes to work closely with them. Now this sort of relationship ...
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