10.5.3 Measurement
Measurement is an integral part of the quality process. If an organisation cannot measure its progress, it is useless for it to go on a quality journey. Measurement is the propellant that fuels improvement. Without measurement, improvement fades away. To keep improving, people need to know where they are and where they want to tread. Without measurement, embarking on the road to TQM is like driving a car bereft of gauges. So if your organisation wants quality, it has to measure all factors at all levels.
Measure is the qualification of progress towards a goal. The aim with quality is to find appropriate measures which guide improvement actions at all levels and render a competitive advantage.
Why Measurement is Required
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