10.5.1 Top Management's Commitment
The culture of an organisation is the reflection of the training of top management. It is useless to embark on a quality journey without the top management's commitment to quality.
The leader plays a vital role in the development of the culture of an organisation. Culture is the pattern of shared beliefs and values that provides the members of an organisation rules of behaviour or accepted norms for operations. It is the philosophies, ideologies, values, assumptions, beliefs, expectation, attitude, and norms that knit an organisation together and are shared by employees. Institutionalising a strategy requires a culture that supports the strategy. Total quality requires a quantum change in the way people think ...
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