10.2.3 Levels of Knowledge-creation Process
The process of knowledge creation occurs across three organisational levels—the individual, group, and firm. Each of these levels differs from the others in critical characteristics that, however, contribute to the overall process.
- The individual level is characterised by action and reflection. Individuals combine action and thought, and engage in experimentation in terms of their autonomy. The interplay between their thoughts and action expands their base of tacit knowledge, and enhances their intuitive approaches to problem-solving.
- The group level facilitates the drawing out of the tacit knowledge of individuals through discussion, dialogue, and interaction. Ideas are made concrete when group members ...
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