10.2.2 Knowledge-intensive Organisation
Such an enterprise is significantly networked with other organisations. Its material focus is not on functions but on processes. Its authority does not lie merely in hierarchical position, or command and control systems; it resides in professional influence, communication, and collegiality based on shared beliefs and values. Controls of work and work outcomes within it are not vested in the supervisory process, or with the central management. They vest in the individuals, and are negotiated between supervisors and groups of knowledge workers.
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