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Oracle SOA Suite 11g R1 Developer's Guide by Antony Reynolds, Matt Wright

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Improving the workflow

At this point, we have a simple workflow up and running. However, we have the following issues with it:

  • At the moment, all requests go to the CEO, but it would be better if requests went to the applicant's manager.
  • Also, what happens if the requester makes a mistake with his/her request, or changes their mind? How do we let the original requester amend or cancel their request?
  • What if the approver needs additional information about a task, is there a simple way to enable that?

Dynamic task assignment

There are two approaches here. One is to assign the task to a specific group, which may contain one or more individuals. A classic example would be to assign a support request to the customer support group.

The other is to dynamically ...

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