About the Author
Alexander Hansal has worked for various companies and governmental institutions as IT instructor and consultant. He started as a Siebel CRM instructor for Siebel Systems Germany in 2001. Since the acquisition of Siebel Systems by Oracle, Alexander has continued to support European customers as instructor and consultant for Siebel CRM and Oracle Business Intelligence.
Strongly believing in the power of information sharing, Alexander regularly discusses Siebel CRM and Oracle BI related topics on his weblog (http://siebel-essentials.blogspot.com).
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