Oracle Siebel CRM 8 Developer's Handbook

Case study example: Using an icon map

As defined by AHA business analysts, the AHA Customer Profile Form Applet should display a graphical indicator to allow employees to determine the level of courtesy in order to avoid loss of valuable customers. In previous chapters we have already created the AHA Courtesy Indicator field in the Account business component.

In the following example procedure we will use an existing icon map to visualize the courtesy level in the AHA Customer Profile Form Applet:

1. Navigate to the AHA Customer Profile Form Applet.
2. Check out or lock the applet if necessary.
3. Open the AHA Customer Profile Form Applet in the web layout editor.
4. Create a new field control in the Indicators form section with the following properties:
   • Name: ...