Oracle PeopleSoft Enterprise Financial Management 9.1 Implementation

Performing invoice adjustments

In a typical invoicing process, it is fairly common that an invoice sent out to a customer will need to be modified. Consider the following scenarios:

• An invoice for customer A is accidentally created for customer B. Now customer B contacts us and wants us to cancel the bill.
• A customer complains that he received an invoice for something that he never purchased.
• A customer purchases products A, B and C but finds that we have sent him an invoice for products A, B and D. Now we need to correct the bill line with product D and change it to product C.
• A discount of 10% was promised to a customer on purchase of a certain product. However, when he receives the invoice, he finds that he did not receive the discount. He now ...