About the Author
Richard Bingham is a senior principal support engineer currently working on the design and delivery of the tools, processes, and services that make up Oracle Fusion Applications Support. Richard joined Oracle in 1999 and has supported more than ten different application products and thousands of customers.
Between graduating with a BS in Geology and joining Oracle, Richard worked as a developer, an analyst, an implementer, and a system manager (as well as a doorman and a offshore mud-logger!). Richard is also an accredited assessor for the UK Institute of Customer Services, awarding professional customer service certifications to a wide range of organizations.
About the Technical Editor
Kai Pigg is Director in Fusion Apps Functional ...
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