Solution

The Putty SME who was assigned to the project just wanted to see the rules completed. She really didn’t care how they were written. She was very content with them being a “black box” within the application. Her thinking was that “the rules should just work,” so it was the consultant’s responsibility to make them work. She would run a report and send it over to the consultant with errors just highlighted.

The problem was that since she knew the allocations so well, she could have helped give guidance for how the rules were not working. In the long term, if the folks at Putty were going maintain the application, she needed to sit with the consultant and build them together. This was a potentially huge risk to the project. The team then ...

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