The Internal Team

There are four internal roles: Subject Matter Experts (SMEs), an Application Administrator, Infrastructure Support, and a Project Manager. Having these three roles defined internally doesn’t guarantee success, but in every implementation that had issues, these roles were not defined. It is also important to define these roles because they will be required to support the application after you go live.

First, a good team will consist of people who understand the business process and are very familiar with the politics and procedures of the business. You will need people who understand the accounting required, including tax, treasury, management reporting, and especially consolidation accounting. These people are Subject Matter ...

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