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Oracle Fusion Middleware Patterns by Markus Zirn, Harish Gaur

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Building a real-time call center application at DJO

DJ Orthopedics (DJO), headquartered in Vista, California, designs, manufactures, and distributes a line of technically advanced products and services for the prevention, treatment, and rehabilitation of acute and chronic orthopedic and spinal conditions. DJO, as part of its reimbursement business, runs call centers that process private and government medical insurance claims from all regions of the United States. The call centers also supply patients with healthcare devices and process the claims with insurance companies. Clinics and patients supply critical healthcare information as part of their claims. Call centers interact with healthcare insurance providers through Electronic Data Interchange ...

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