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Oracle Enterprise Manager Grid Control 11gR1: Business Service Management by Ashwin Kumar Karkala, Govinda Raj Sambamurthy

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Monitoring business services

The previous sections covered the best practices in creating effective models that represent both the IT infrastructure as well as the business services provided. The creation of the model is a first step in effective business service management and must be followed by right monitoring strategies. This section covers the best practices for effective monitoring of the service models.

Management by Exception

Management by Exception is a principle wherein most of the operational resources are used to resolve significant deviations from the accepted norms. By definition, a prerequisite for this is to define the acceptable behavior using effective models. These models that are defined based on best practices ensure that ...

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