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Oracle Enterprise Manager Grid Control 11gR1: Business Service Management by Ashwin Kumar Karkala, Govinda Raj Sambamurthy

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Information Technology Infrastructure Library guidelines

The modeling techniques that are covered in the previous sections are derived from industry standard guidelines. Information Technology Infrastructure Library or ITIL is one of the prominent standards that provides a set of guidelines around Enterprise IT Management. It looks at all aspects of the IT management ecosystem including business services management, IT operations management, and its development. ITIL has evolved from v1 to v3, which is the current form. Before the evolution of the ITIL guidelines enterprises, the world didn't have an accepted set of frameworks, tools, and policies for IT management. This forced each enterprise to develop its own set of frameworks for managing ...

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