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Oracle Enterprise Manager Grid Control 11gR1: Business Service Management

Book Description

A Hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11g R1

  • Govern Business Service Management using Oracle Enterprise Manager 11gR1

  • Discover the evolution of enterprise IT infrastructure and the modeling paradigms to manage it

  • Use and apply various techniques in modeling complex data centers using Oracle Enterprise Manager

  • Model and define various composite targets such as Groups, Systems,and Services

  • Understand active and passive modeling using Beacons, Service Tests, and System targets

  • Monitor the capabilities of service targets in Oracle Enterprise Manager with a special focus on service levels, dashboards, widgets, and reports

  • Learn the key techniques and best practices of modeling and monitoring data centers using pragmatic examples

In Detail

Oracle Enterprise Manager Grid Control is a release of Oracle Enterprise Manager that is used to model and manage the entire Oracle Grid and beyond. It has capabilities to manage a number of databases and application servers, and can manage multiple instances of Oracle deployment platforms. Business Service Management (BSM) is a methodology for monitoring and measuring Information Technology (IT) services from a business perspective. The Business Service Management capabilities of Oracle Enterprise Manager are available only in the Grid Control flavor.

This book will show you how to use Oracle Enterprise Manager Grid Control 11g R1 to manage your Information Technology (IT) services and perform Business Service Management (BSM) within your business.

Today's data centers are highly complex and distributed environments that provide a wide range of services. There are often strict Service-Level Agreements to be met in these environments. The 'right model' is a key step in simplifying the complexities involved in monitoring and managing such environments. This book focuses on using Oracle Enterprise Manager (OEM) Grid Control 11g R1 to perform Business Service Management (BSM) within your business, since the Business Service Management area is one of the key focus areas of CXOs and an integral part of ITIL. The book starts by providing an overview of Business Service Management, detailing out the passive and active monitoring capabilities of OEM before presenting OEM capabilities in IT infrastructure management. It then dives deep into topics such as Modeling Services, Beacons, and Service Tests and Service Target Metrics amongst others.

A strategic guide to modeling, monitoring, and managing your business services and service-level agreement life cycles using the rich features of Oracle Enterprise Manager 11g R1

Table of Contents

  1. Oracle Enterprise Manager Grid Control 11gR1: Business Service Management
    1. Oracle Enterprise Manager Grid Control 11gR1: Business Service Management
    2. Credits
    3. About the Authors
    4. About the Reviewers
      1. Support files, eBooks, discount offers, and more
        1. Why subscribe?
        2. Free access for Packt account holders
        3. Instant updates on new Packt books
    6. Preface
      1. What this book covers
      2. What you need for this book
      3. Who this book is for
      4. Conventions
      5. Reader feedback
      6. Customer support
        1. Errata
        2. Piracy
        3. Questions
    7. 1. Business Service Management: An Overview
      1. Complexity in data centers
      2. Modeling
        1. DBA perspective: An example
        2. Composite view: An example
        3. Business view: An example
        4. Target modeling
        5. Systems and groups modeling
        6. Services modeling
          1. System-based service model
          2. Synthetic transaction-based service model
      3. Information Technology Infrastructure Library guidelines
      4. Summary
    8. 2. Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1
      1. Oracle Enterprise Manager concepts
      2. Flavors of Oracle Enterprise Manager
        1. OEM Database Control
        2. OEM application server and Fusion Middleware Control
        3. OEM Grid Control (GC)
      3. OEM Grid Control 11gR1 architecture
        1. Oracle management agent
          1. Local monitoring
          2. Remote monitoring
        2. Oracle Management Service (OMS) and console
      4. Target modeling
        1. Target discovery
        2. Agent-monitored and repository targets
        3. Availability management
        4. Performance management
        5. Alerts
        6. Target home page
        7. Passive and active monitoring
      5. Composite targets
        1. Group targets
        2. System targets
        3. Service targets
          1. Service-level management
      6. Product and management focus areas in OEM 11gR1
      7. Summary
    9. 3. Modeling Groups and Systems
      1. Groups modeling with OEM Grid Control
        1. Types of groups in OEM Grid Control
          1. Integrator defined group types
          2. Group types and availability management
        2. Creating groups in OEM Grid Control
          1. Normal group
            1. General tab
            2. Charts tab
            3. Columns tab
            4. Dashboard tab
          2. Privilege propagating group
            1. Converting normal groups to privilege propagating groups and vice versa
          3. Redundancy group
            1. Target type selection
            2. General tab
        3. Monitoring and managing group targets
          1. Group home page
            1. General region
            2. Alerts region
            3. Blackout region
            4. Policy Violations region
            5. Security Policy Violations region
            6. Recommended Security Patches region
            7. Related Links region
          2. Redundancy group home page
          3. Group monitoring
            1. Configuration change monitoring
            2. Monitoring selected metrics of members
            3. Charts and historical metric trends
          4. Group management
            1. Access management
            2. Administration of members
            3. Editing a group
      2. Systems modeling with OEM Grid Control
        1. Types of system targets in OEM Grid Control
          1. System targets and availability management
        2. Creating system targets in OEM Grid Control
          1. Creating a system target flow
            1. Components tab
            2. Topology tab
            3. Charts tab
            4. Columns tab
            5. Dashboard tab
        3. Monitoring and managing system targets
          1. System home page
            1. Services region
          2. System charts
          3. System administration
          4. System components
          5. System topology
            1. Configure system
      3. Summary
    10. 4. Modeling Services
      1. Service modeling with OEM Grid Control
        1. Introduction to services
        2. Business services as targets in OEM Grid Control
          1. Passive and active monitoring
            1. Passive monitoring
            2. Active monitoring
        3. Business service availability management
          1. Introduction to service availability
          2. Availability based on system
            1. Key components
          3. Availability based on service test
            1. Key beacons
            2. Key tests
      2. Service targets supported in OEM Grid Control
        1. Web application
        2. Forms application
        3. Generic service
        4. Aggregate service
        5. Out of box custom services
      3. Creating services based on a system target
        1. Creating generic services based on a system
          1. Create generic service: General step
          2. Create generic service: Availability step
          3. Create generic service: Performance metrics step
          4. Create generic service: Usage metrics step
          5. Create generic service: Review step
      4. Creating services Using command-line scripts
      5. Monitoring services
        1. All services page
          1. Status column
          2. Performance alerts
          3. Usage alerts
          4. System details
          5. Key tests
          6. Monitoring beacons
        2. Generic service home page
          1. General section
          2. Key component summary region
          3. All service alerts region
          4. Performance and usage region
          5. Key test summary region
        3. Service charts tab
        4. System tab
        5. Topology tab
        6. Service blackouts
          1. Creating a service blackout
            1. Properties step
            2. Schedule step
            3. Review step
        7. Availability status history
      6. Editing services
        1. System configuration
        2. Availability definition
      7. Root cause analysis
        1. Configuration
        2. Service failure: Diagnostics using root cause analysis
          1. Automatic root cause analysis
          2. Manual root cause analysis
      8. Summary
    11. 5. Service Modeling Using Synthetic Transactions
      1. Active monitoring with OEM Grid Control
        1. Introduction to active monitoring
        2. Beacons
        3. Service tests
        4. Licensing information
      2. Creating services based on service tests
        1. Creating Generic Service based on host ping test
          1. Creating Generic Service: General step
          2. Creating Generic Service: Availability step
          3. Creating Generic Service: Service test step
          4. Creating Generic Service: Beacons step
          5. Creating Generic Service: Performance metrics step
          6. Creating Generic Service: Usage metrics step
          7. Creating Generic Service: Review step
      3. Creating services based on command-line scripts
        1. emcli create_service verb
      4. Prominent service test types
        1. Host ping service test type
        2. FTP service test type
        3. HTTP ping service test type
        4. LDAP service test type
        5. Web service (SOAP/REST) service test type
        6. Other test types
          1. Custom script test type
      5. Advanced service test type: Web transaction
        1. Web transaction recording
        2. Steps and step groups
        3. Web transaction playback options
        4. Debugging issues related to web transactions
      6. Monitoring services based on service tests
        1. All Service page
        2. Generic Service home page
          1. Key test summary section
        3. Test Performance tab
        4. Monitoring all service tests and all beacons
        5. Monitoring a single service test: Test home page
        6. Configuring metric thresholds and collection frequency for service test metrics
        7. Past changes and pending changes
      7. Monitoring beacon Targets
        1. Beacon home page
        2. Beacon monitored targets
        3. Watch Lists
          1. Host ping using network watch list
          2. HTTP ping using URL watch list
          3. Ad hoc execution using the Test option
      8. Summary
    12. 6. Modeling Service Metrics
      1. Metric collection using OEM Grid Control
        1. Metrics
        2. Collection interval
        3. Metric thresholds and alerts
      2. Service target metrics
        1. Availability
        2. Performance metrics
        3. Usage metrics
        4. Business metrics
      3. Metric promotion for service targets
        1. Metric promotion based on system components
        2. Metric promotion based on service tests
      4. Service metric creation using OEM Grid Control console
        1. Performance metrics
        2. Usage metrics
      5. Service metric creation using command line
        1. emcli set_metric_promotion verb
      6. Editing service target metrics
        1. Configuring metric collections and advanced settings
      7. Monitoring service metrics
        1. Monitoring metrics in the service home page
        2. Monitoring metrics in the charts page
        3. Monitoring service metric alerts
          1. Service metric alerts in service target home page
          2. Service metric alert details
      8. Diagnosing metric promotion issues
        1. Manual diagnostics
        2. Diagnostics using promoted metrics diagnostics doctor
      9. Summary
    13. 7. Service-Level Management
      1. Service-level agreements
      2. Service-level management
      3. Service-level management in OEM Grid Control
        1. Service-level rule
        2. Metrics used for service-level computation
        3. Actual Service-level (%) computation
      4. Defining service-levels in OEM Grid Control
        1. Expected service-level
        2. Actual service-level
          1. Business hours
          2. Availability criteria
          3. Performance criteria
      5. Monitoring service-levels using OEM Grid Control
        1. Monitoring service-levels in service home page
        2. Service-level Details page
      6. Summary
    14. 8. Modeling Composite Business Services
      1. Introduction to composite business services
      2. Aggregate service targets in OEM Grid Control
        1. Modeling availability
        2. Modeling key performance indicators
        3. Modeling service levels
      3. Creating aggregate service targets
        1. Using OEM Grid Control console
          1. Add aggregate service: Subservices tab
          2. Add aggregate service: Performance tab
          3. Add aggregate service: Usage tab
        2. Using command-line scripts
          1. emcli create_aggregate_service verb
      4. Editing aggregate service targets
      5. Monitoring aggregate service targets
        1. Aggregate service home page
          1. General section
          2. Subservices region
          3. Performance and usage region
          4. Alerts region
        2. Aggregate service charts tab
        3. Topology tab
      6. Diagnostics using Root Cause Analysis
        1. Root Cause Analysis details
        2. Root Cause Analysis configuration
      7. Summary
    15. 9. Real-Time Business Service Monitoring
      1. Real-time monitoring in OEM Grid Control
        1. Reports in OEM Grid Control
        2. Reports customization
          1. Report Definition: General tab
          2. Report Definition: Elements tab
          3. Report Definition: Schedule tab
          4. Report Definition: Access tab
        3. Dashboards in OEM Grid Control
        4. Desktop widgets
      2. Group and system monitoring dashboards
        1. System dashboard drill downs
        2. System monitoring dashboard customizations
      3. Services monitoring dashboards
        1. Services monitoring dashboard drill downs
          1. Service Status dashboard
          2. Service Detail dashboard
          3. Service Level Details dashboard
      4. Custom services monitoring dashboards
        1. General options
        2. Services options
        3. Columns and time ranges options
      5. Service Level and Monitoring widget
        1. Prerequisites and installation of SLM desktop widget
          1. Client-side prerequisites
          2. OMS-side prerequisites
          3. SLM widget setup
        2. Configuring the SLM widget
        3. Summary view
        4. Detailed view
          1. Sorting in the detailed view
      6. Summary
    16. 10. Business Service Management at your Data Center
      1. Modeling IT infrastructure
        1. Best practices for using group targets
        2. Best practices for using system targets
      2. Modeling business services
        1. Best practices in the service target type selection
        2. Best practices for system-based services
        3. Best practices for test-based services
        4. Best practices for modeling locations using beacons
        5. Best practices for hybrid models
        6. Best practices for modeling composite services
      3. Modeling service hierarchy
        1. Best practices for modeling service hierarchy
      4. Monitoring business services
        1. Management by Exception
          1. Configuring metrics and thresholds
          2. Configuring blackouts
          3. Configuring service levels
          4. Configuring monitoring templates
          5. Configuring Root Cause Analysis
          6. Configuring services monitoring dashboards
      5. Lifecycle management
        1. Provisioning
        2. Configuration management
        3. Patching and upgrades
      6. Final words