CHAPTER 12Multimodal Communication: VOIP, IM, and Stored Reports
Home health care institutions by nature have a distributed service model. The primary service provider is mobile, yet major decisions require consultation and direction prior to implementation. This distributed service model is similar to that employed by sales and consulting firms and suffers from the same communication issues they face.
Problems often encountered in these types of companies include the unavailability of the decision makers, the inability for the decision makers to have all of the data needed to make a decision rationally and communication limitations enforced by the chosen communication medium, phone, e-mail, and so on. A major, and with regard to productivity, ...
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