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Oracle CRM On Demand Administration Essentials by Sundaram, Padmanabha Rao

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Most popular extensions

There are hundreds of extension solutions available to Oracle CRM On Demand. While it is practically impossible to list all of them here, let us cover in brief, the most popular solutions that are built, implemented by Oracle partners across the globe, and being used heavily by end customers.

E-mail channel for CRM

In addition to CRM, sales, marketing, and support staff heavily use e-mails across the globe in almost every industry. They write rich text mails with attachments, to interact with prospects, customers, partners, and co-workers to share various product and service-related information. Customers also just write an e-mail whenever they need a product or a service.

Problem is, these e-mail interactions are missing ...

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