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Oracle CRM On Demand Administration Essentials by Sundaram, Padmanabha Rao

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New features in recent releases of CRM On Demand

Throughout this book we have focused on the core sales, marketing, and service features of CRM On Demand that are very crucial for a successful CRM On Demand deployment. Saying that, we also understand the importance of you being aware of some of the cool features that are introduced in new releases of CRM On Demand.

We started writing this book when CRM On Demand release 18 was on the market and today the latest version that is provisioned for new customers is release 21, and existing customers are migrating in an incremental manner to release 21.

On average Oracle makes one release every six months and add-on innovation packs (incremental enhancements) every two months. Most of the features of new ...

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