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Oracle CRM On Demand Administration Essentials by Sundaram, Padmanabha Rao

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Chapter 4. Application Customization

As you saw in the previous chapter, the CRM On Demand application logic consists of data, business process, and user layers. The spotlight of this chapter is to detail out the level of customization possible at the data and user interface layer of CRM On Demand. The chapter focuses on customizations at the business process and user layer. By the end of this chapter, you will know the following:

  • The level of customization possible at the data and user interface layers
  • Steps to perform customization
  • Best practices associated with it

For better clarity, this chapter is divided into three major sections, which are explained as follows:

  • Addressing customizations at data model level: Here, we talk about customizing the ...

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