This book is dedicated to you—I hope you learn as much from reading it as I did from writing it.
About the Author
Michael Lairson began his career in 1993 in Charlotte, North Carolina, as a technical writer after earning a BA in English at the University of North Carolina, Charlotte. Mike moved into the instructional design field in 1995 and prepared training materials that ranged from training manuals to high-end multimedia applications for many companies. During this time, Mike returned to UNC Charlotte to earn an M.Ed. in instructional systems technology. Continuing to broaden his experience and explore a professional interest in evaluation and analysis led Mike to Siebel Systems where he worked as a certification exams developer for several ...
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