Acknowledgments

All books are acts of creation. An author begins with nothing more than a spark of an idea, which becomes the first (poorly written) sentences on a blank sheet of paper, until finally, the idea is fully developed and the words fill page upon page.

All books are also feats of project coordination and teamwork. It takes a lot of people to make an idea into an ISBN. For our project, we were very lucky to have such talented people on our team. Thanks to Lisa McClain at McGraw Hill, who recognized a market opportunity for Software-as-a-Service application guides and worked her magic to get our manuscript proposal approved. We were fortunate to have Robert Davidson as our technical editor. His attention to detail was much appreciated, ...

Get Oracle CRM On Demand Deployment Guide now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.