Contents
1 What You Should Know About Software-as-a-Service
What Companies Like Most About SaaS
What Companies Wish They Had Known About SaaS
The True Benefit of SaaS: Freedom to Focus on the Business
Shared Responsibilities and Obligations
Ongoing Support and Maintenance
2 Overview of Oracle CRM On Demand
The CRM On Demand Architecture and Service Model
3 Getting the Most from Your Oracle CRM On Demand Service
Self-Service Through a Single Point-of-Access
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