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Optimization and Decision Support Design Guide: Using IBM ILOG Optimization Decision Manager by Dr. Hans Schlenker, Abhishek Raman, Guang Feng, Joao Chaves, Dr. Mehmet F. Candas, Dr. Jeremy Bloom, Veronique Blanchard, Yana Ageeva, Axel Buecker

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Case study: An insurance company
This chapter describes how a fictional insurance company uses ODM Enterprise to optimize the assignment of claims to the investigators. The goal is to match them with the most cost-effective cases, increasing productivity while dramatically lowering operational costs.
This chapter includes the following sections:
6.1 Company overview
Operating in the United States, this insurance company ...

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