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Optimierung von IT-Serviceorganisationen by Ingo Bock

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Literatur

[Bartels/Parker 2006] Bartels, Andrew; Parker, Andrew: European IT Spending 2006: Country-By-Country. Forrester Research, October 2006.

[Beer 1989] Beer, Stafford: The Viable System Model: its provenance, development, methodology and pathology. Cwarel Isaf Institute (Nachdruck 2002).

[Cecere 2005] Cecere, Marc: The Structure Of IT: Large Shop Case Studies. Forrester Research, 14 March 2005.

[Cecere/Cullen 2008] Cecere, Marc; Cullen, Alex: Shaping The IT Organization For Today And Tomorrow. Forrester Research, 10 January 2008.

[Finden-Browne/Long 2005] Finden-Browne, Chris; Long, John O.: Introducing the IBM Process Reference Model for IT. IBM Corporation, Document No G510-6478-00, July 2005.

[Frese 2000] Frese, Erich: Grundlagen der ...

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