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Optimierung von IT-Serviceorganisationen by Ingo Bock

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3 Best-Practice-Empfehlungen zur Organisation des IT-Betriebs

3.1 Systematisierung der Organisationsempfehlungen

Für den Bereich des IT-Managements existieren verschiedene Frameworks, die Empfehlungen (»Best Practices«) zur Steuerung und Organisation der IT bieten. Zu den führenden Modellen gehören

image

image ITIL (IT Infrastructure Library),

image MOF (Microsoft Operations Framework),

PRM-IT (IBM Process Reference Model for IT) und

COBIT (Control Objectives for ...

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