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Operations Management: Policy, Practice and Performance Improvement by Harvey Maylor, Paul Cousins, Kate Blackmon, Steve Brown

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Performance measurement and improvement

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Image INTRODUCTION

Case study

In 1989, the staff at the Hollola Roll Finishing plant were given an ultimatum by Valmet Corporation, their parent company: Turn around the plant and make a profit within the next 18 months, or you will be shut down. Just 12 months later, the plant was not only making a profit, it had become Valmet's best-performing unit, and other plant managers – and even management professors ...

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