Operations Management: Policy, Practice and Performance Improvement

CHAPTER

Performance measurement and improvement

INTRODUCTION

Case study

In 1989, the staff at the Hollola Roll Finishing plant were given an ultimatum by Valmet Corporation, their parent company: Turn around the plant and make a profit within the next 18 months, or you will be shut down. Just 12 months later, the plant was not only making a profit, it had become Valmet's best-performing unit, and other plant managers – and even management professors ...