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Operations Management: Policy, Practice and Performance Improvement by Harvey Maylor, Paul Cousins, Kate Blackmon, Steve Brown

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Operations processes: process choice and layout; developing new products and services

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Image INTRODUCTION

Case study

Botchit and Leggit is a large law firm. Ten years ago, they had only a few solicitors and partners. Today, they employ over 400 people. Their markets for both commercial and domestic legal work have become highly competitive, with large international law firms competing for a wider range of work than they would previously have been ...

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