Contents
Chapter 1:Operations Strategy and Global Competitiveness
Chapter 2:Process Planning and Design
Forms of Transformation Systems
Selection of a Transformation System
Chapter 3:Controlling Processes
Chapter 4:Process Improvement: Minimizing Variation Through Six Sigma
Approaches for Process Improvement
Business Process Design (Reengineering)
Six Sigma and the DMAIC Improvement Process
Chapter 5:Process Improvement: Reducing Waste Through Lean
History and Philosophy of Lean
Traditional Systems Compared with Lean
Pull Value Through the Value Stream
Chapter 6:Managing Process Improvement Projects
Controlling the Project: Earned Value
Chapter 7:Supply Chain Management
Defining Supply Chain Management
Outsourcing and Global Sourcing
Role of Information Technology
Successful Supply Chain Management
Chapter 7 Supplement A: The Beer Game
Chapter 7 Supplement B: The Economic Order Quantity Model
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