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Operations Management for MBAs, 5th Edition

Book Description

Operations Management for MBAs provides an introduction to the basic concepts of operations management with a strategic, conceptual, and contemporary approach. Specifically written with the needs of MBA students in mind, current topics such as supply chain management, the balanced scorecard, and yield management, as well as those specific to marketing, finance and other majors are explained with less quantitative and more conceptual content.

With a concise format, this text is designed to allow professors to tailor the course through supplementary cases and other materials for the unique nature of various MBA programs and student populations.

Jack Meredith has written eight books on operations management, project management and management science, and his research focus is on the strategic and operational problems that managers face, particularly those concerning the management of advanced technology. Scott Shafer, one of the nation's first college professors to earn the Black Belt Six Sigma certification through the American Society for Quality (ASQ), integrates Six Sigma into educational programs as Director of MA Program and Professor of Management.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. Dedication
  5. Contents
  6. Preface
    1. CHANGES IN THIS FIFTH EDITION
    2. SUPPLEMENTS
    3. YOUR INPUTS APPRECIATED
  7. CHAPTER 1: Operations Strategy and Global Competitiveness
    1. CHAPTER IN PERSPECTIVE
    2. INTRODUCTION
    3. OPERATIONS
    4. CUSTOMER VALUE
    5. STRATEGY AND COMPETITIVENESS
    6. EXPAND YOUR UNDERSTANDING
    7. APPLY YOUR UNDERSTANDING
    8. Izmir National University
    9. BIBLIOGRAPHY
  8. CHAPTER 2: Process Planning and Design
    1. CHAPTER IN PERSPECTIVE
    2. INTRODUCTION
    3. FORMS OF TRANSFORMATION SYSTEMS
    4. SELECTION OF A TRANSFORMATION SYSTEM
    5. EXPAND YOUR UNDERSTANDING
    6. APPLY YOUR UNDERSTANDING
    7. X-Opoly, Inc.
    8. EXERCISES
    9. BIBLIOGRAPHY
  9. CHAPTER 3: Controlling Processes
    1. CHAPTER IN PERSPECTIVE
    2. INTRODUCTION
    3. MONITORING AND CONTROL
    4. PROCESS MONITORING
    5. PROCESS CONTROL
    6. CONTROLLING SERVICE QUALITY
    7. EXPAND YOUR UNDERSTANDING
    8. APPLY YOUR UNDERSTANDING
    9. EXERCISES
    10. BIBLIOGRAPHY
  10. CHAPTER 4: Process Improvement: Minimizing Variation Through Six Sigma
    1. CHAPTER IN PERSPECTIVE
    2. INTRODUCTION
    3. APPROACHES FOR PROCESS IMPROVEMENT
    4. BUSINESS PROCESS DESIGN (REENGINEERING)
    5. SIX SIGMA AND THE DMAIC IMPROVEMENT PROCESS
    6. EXAMPLE SIX SIGMA PROJECT
    7. THE DEFINE PHASE
    8. THE MEASURE PHASE
    9. THE ANALYZE PHASE
    10. THE IMPROVE PHASE
    11. THE CONTROL PHASE
    12. SIX SIGMA IN PRACTICE
    13. EXPAND YOUR UNDERSTANDING
    14. APPLY YOUR UNDERSTANDING
    15. EXERCISES
    16. BIBLIOGRAPHY
  11. CHAPTER 5: Process Improvement: Reducing Waste Through Lean
    1. CHAPTER IN PERSPECTIVE
    2. INTRODUCTION
    3. HISTORY AND PHILOSOPHY OF LEAN
    4. TRADITIONAL SYSTEMS COMPARED WITH LEAN
    5. SPECIFY VALUE
    6. IDENTIFY THE VALUE STREAM
    7. MAKE VALUE FLOW
    8. PULL VALUE THROUGH THE VALUE STREAM
    9. PURSUE PERFECTION
    10. BENEFITS OF LEAN
    11. LEAN SIX SIGMA
    12. EXPAND YOUR UNDERSTANDING
    13. APPLY YOUR UNDERSTANDING
    14. EXERCISES
    15. BIBLIOGRAPHY
  12. CHAPTER 6: Managing Process Improvement Projects
    1. CHAPTER IN PERSPECTIVE
    2. INTRODUCTION
    3. DEFINING A PROJECT
    4. PLANNING THE PROJECT
    5. SCHEDULING THE PROJECT
    6. CONTROLLING THE PROJECT: EARNED VALUE
    7. EXPAND YOUR UNDERSTANDING
    8. APPLY YOUR UNDERSTANDING
    9. EXERCISES
    10. BIBLIOGRAPHY
  13. CHAPTER 7: Supply Chain Management
    1. CHAPTER IN PERSPECTIVE
    2. INTRODUCTION
    3. DEFINING SUPPLY CHAIN MANAGEMENT
    4. SUPPLY CHAIN STRATEGY
    5. SUPPLY CHAIN DESIGN
    6. OUTSOURCING AND GLOBAL SOURCING
    7. INVENTORY MANAGEMENT
    8. ROLE OF INFORMATION TECHNOLOGY
    9. SUCCESSFUL SUPPLY CHAIN MANAGEMENT
    10. EXPAND YOUR UNDERSTANDING
    11. APPLY YOUR UNDERSTANDING
    12. BIBLIOGRAPHY
    13. CHAPTER 7 SUPPLEMENT A: The Beer Game 1
    14. CHAPTER 7 SUPPLEMENT B: The Economic Order Quantity Model
      1. APPLY YOUR UNDERSTANDING
      2. EXERCISES
      3. BIBLIOGRAPHY
  14. CHAPTER 8: Capacity, Scheduling, and Location Planning
    1. CHAPTER IN PERSPECTIVE
    2. INTRODUCTION
    3. LONG-TERM CAPACITY PLANNING
    4. LOCATION PLANNING STRATEGIES
    5. LOCATING PURE SERVICES
    6. EFFECTIVELY UTILIZING CAPACITY THROUGH SCHEDULE MANAGEMENT
    7. SHORT-TERM CAPACITY PLANNING
    8. EXPAND YOUR UNDERSTANDING
    9. APPLY YOUR UNDERSTANDING
    10. EXERCISES
    11. BIBLIOGRAPHY
    12. CHAPTER 8 SUPPLEMENT: Forecasting
      1. FORECASTING PURPOSES AND METHODS
      2. TIME SERIES ANALYSIS
      3. CAUSAL FORECASTING WITH REGRESSION
      4. BIBLIOGRAPHY
  15. Cases
    1. BPO, INCORPORATED: CALL CENTER SIX SIGMA PROJECT
    2. PEERLESS LASER PROCESSORS
    3. UNITED LOCK: DOOR HARDWARE DIVISION (A)
    4. HEUBLEIN: PROJECT MANAGEMENT AND CONTROL SYSTEM *
    5. D. U. SINGER HOSPITAL PRODUCTS CORP. *
    6. AUTOMOTIVE BUILDERS, INC.: THE STANHOPE PROJECT
  16. Index