Copyright

Opener Photo Credits

Repeat chocolate chip © Geoffrey Holman/iStockphoto, Chapter 1 © Yin Yang/iStockphoto, Chapter 2 © ECKEHARD SCHULZ/AP/Wide World Photos, Chapter 3 © H. Mark Weidman Photography/Alamy, Chapter 4 © Ina Peters/iStockphoto, Chapter 5 © Patrik Urban/Alamy, Chapter 6 © Yaiza Fernandez Garcia/iStockphoto, Chapter 7 © Lyn Hughes/Corbis, Chapter 8 © "Andersen Ross/Getty Images, Inc.", Chapter 9 © John O'Boyle/Star Ledger/Corbis, Chapter 10 © Norman Chan/iStockphoto, Chapter 11 © Jim West/ Alamy, Chapter 12 © "Spencer Platt/Getty Images, Inc.", Chapter 13 © Julian Nieman/Alamy, Chapter 14 © Richard Levine/Alamy, Chapter 15 © H-Gall/iStockphoto, Chapter Opener 16 © mediablitzimages Limited/Alamy, Chapter 17 © Ei Katsumata/Alamy

VP & EXECTUIVE PUBLIHSER

EXECUTIVE EDITOR

ASSISTANT EDITOR

PRODUCTION SERVICES MANAGER

PRODUCTION EDITOR

EXECUTIVE MARKETING MANAGER

CREATIVE DIRECTOR

PRODUCTION MANAGEMENT SERVICES

PHOTO EDITOR

SENIOR EDITORAL ASSISTANT

MEDIA EDITOR

CENTER COVER PHOTO:

BOTTOM INSET PHOTOS (left to right):

COVER AND INTERIOR DESIGN

George Hoffman

Lise Johnson

Sarah Vernon

Dorothy Sinclair

Anna Melhorn

Karolina Zarychta

Harry Nolan

Elm Street Publishing Services

Sarah Wilkin, Hilary Newman

Chelsea Theis

Elena Santa Maria

© Brigitte Wegner/Getty Images, Inc.

© Norman Chan/iStockphoto; © Yaiza Fernandex

Garcia/iStockphoto; © Julian Nieman/Alamy;

© James L. Stanfield/National Geographic/Getty

Images, Inc; ©GoGo Images Corporation/Alamy

James O'Shea

This book was set in Times by Thomson Digital ...

Get Operations Management: Creating Value Along the Supply Chain, 7th Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.