Operations Management: An Integrated Approach, 5th Edition

Online Resources

Visit our dynamic Web site, www.wiley.com/college/reid, for more cases, Web links, and additional information.

1. Spreadsheets for Examples C.1 and C.2 and Solved Problems 1 and 2 are available on the CD.
2. Additional Web Resources
   • Real Queuing Examples:

     http://www2.uwindsor.ca/~hlynka/qreal.html This site contains excerpts from news articles that deal with aspects of waiting lines.

   • ClearQ: http://clearq.com/ This company produces “take-a-number” systems for service facilities (e.g., delis), but also provides performance information about the waiting line.
   • Qmatic: http://us.q-matic.com/index.html This company produces informational displays and other products to keep customers informed about waiting times.
   • “Queuing Presentation” by Richard Larson, given at the Institute for Operations Research and the Management Sciences: http://caes.mit.edu/people/larson/MontrealINFORMS1/sld001.htm.
   • The Queuing Theory Tutor: http://www.dcs.ed.ac.uk/home/jeh/Simjava/queueing/mm1_q/mm1_q.html. This site has two animated displays of waiting lines. The user can change arrival and service rates to see how performance is affected.
   • Myron Hlynka's Queuing Page: http:www2.uwindsor.ca/~hlynka/queue.html. This Web site contains information about waiting lines as well as links to other interesting sites.
   • Queuing ToolPak: http://www.bus.ualberta.ca/aingolfsson/qtp/. The Queuing ToolPak is an Excel add-in that allows you to easily compute performance measures for a number of different waiting ...