CHAPTER 1
Introduction to Operations Management
LEARNING OBJECTIVES
After completing this chapter you should be able to
Define operations management.
Explain the role of operations management in business.
Describe decisions that operations managers make.
Describe the differences between service and manufacturing operations.
Identify major historical developments in operations management.
Identify current trends in operations management.
Describe the flow of information between operations management and other business functions.
CHAPTER OUTLINE
What Is Operations Management?
Differences between Manufacturing and Service Organizations
Operations Management Decisions
Plan of This Book
Historical Development
Today's OM Environment
Operations Management in Practice
Within OM: How It All Fits ...
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