OPERATIONS REVIEWS

Most businesses hold operations reviews on a monthly basis. Operations reports are generated to support these reviews, and they are used to summarize the performance of the business’s operational units for the month (see Figure 10.2). The reviews monitor how well the units are performing against their plan. Operations reviews are typically conducted as part of a management meeting, and they integrate performance metrics on a continuing basis. Operations reviews are one of the ways that managers are held accountable for their actions, and they are another indicator of the maturity of the business and its management team. An operations report is a fiscal control tool that is, at a minimum, a combination of the budget and the ...

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