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Operations Due Diligence by James F. Grebey

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COMMAND AND CONTROL STRUCTURE

Defining the command and control structure means identifying the operating departments and making decisions about the chain of command. More important, creating an organization chart requires making decisions about the delegation of authority to individuals (and eventually holding those individuals accountable for their job performance). Publishing an organization chart can be one of the more painful exercises some businesses go through, and it often results in bruised egos and feigned surprise. “You mean I now work for her!” “That’s not what I understood.” It’s almost as if some businesses would rather live with their inefficiencies than make the tough decisions required to publish their organization chart. Businesses ...

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