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Operations and Supply Chain Management, 8th Edition

Book Description

This text is an unbound, binder-ready version.

Russell and Taylor's Operations and Supply Chain Management, 8th Edition is designed to teach students how to analyze processes, ensure quality, create value, and manage the flow of information and products, while creating value along the supply chain in a global environment.

Russell and Taylor explain and clearly demonstrate the skills needed to be a successful operations manager. Most importantly, Operations Management 8e makes the quantitative topics easy for students to understand and the mathematical applications less intimidating. With WileyPLUS, students can practice and complete homework in an automated online environment that facilitates learning and understanding, while quickly accessing the eBook and student resources.

In the 8th Edition, the production process and global supply chain of denim is used to introduce OM topics, and helps students see how all of the pieces of operations management fit together. Appropriate for students preparing for careers across functional areas of the business environment, Operations Management 8e provides foundational understanding of both qualitative and quantitative operations management processes.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. ABOUT THE AUTHORS
  5. Contents
  6. Contents
  7. PREFACE
    1. Changes in the Eighth Edition
    2. Major Text Themes
    3. Teaching and Learning Support Features
    4. Online Resources For Students, www.Wiley.Com/College/Russell
    5. Online Resources for Instructors www.Wiley.Com/College/Russell
  8. Acknowledgments
  9. PART I OPERATIONS MANAGEMENT
    1. CHAPTER 1: Introduction to Operations and Supply Chain Management
      1. YOUR JEANS ARE YOU
      2. The Operations Function
      3. The Evolution of Operations and Supply Chain Management
      4. Globalization
      5. Productivity and Competitiveness
      6. Strategy and Operations
      7. Organization of This Text
      8. Learning Objectives of This Course
      9. SUMMARY
      10. SUMMARY OF KEY TERMS
      11. QUESTIONS
      12. PROBLEMS
      13. CASE PROBLEM 1.1
      14. CASE PROBLEM 1.2
      15. CASE PROBLEM 1.3
      16. REFERENCES
    2. SUPPLEMENT TO CHAPTER 1: Operational Decision-Making Tools: Decision Analysis
      1. Decision Analysis With and Without Probabilities
      2. SUMMARY
      3. SUMMARY OF KEY FORMULAS
      4. SUMMARY OF KEY TERMS
      5. SOLVED PROBLEMS
      6. PROBLEMS
      7. CASE PROBLEM S1.1
      8. CASE PROBLEM S1.2
      9. CASE PROBLEM S1.3
      10. REFERENCES
    3. CHAPTER 2: Quality Management
      1. QUALITY AND VALUE IN DENIM JEANS
      2. What is Quality?
      3. Quality Management System
      4. Quality Tools
      5. TQM and QMS
      6. The Focus of Quality Management—Customers
      7. The Role of Employees in Quality Improvement
      8. Quality in Services
      9. Six Sigma
      10. The Cost of Quality
      11. The Effect of Quality Management on Productivity
      12. Quality Awards
      13. ISO 9000
      14. SUMMARY
      15. SUMMARY OF KEY FORMULAS
      16. SUMMARY OF KEY TERMS
      17. SOLVED PROBLEMS
      18. QUESTIONS
      19. PROBLEMS
      20. CASE PROBLEM 2.1
      21. CASE PROBLEM 2.2
      22. CASE PROBLEM 2.3
      23. CASE PROBLEM 2.4
      24. REFERENCES
    4. CHAPTER 3: Statistical Process Control
      1. QUALITY CONTROL IN DENIM FABRIC PRODUCTION
      2. The Basics of Statistical Process Control
      3. Control Charts
      4. Control Charts for Attributes
      5. Control Charts for Variables
      6. Control Chart Patterns
      7. SPC with Excel and OM Tools
      8. Process Capability
      9. SUMMARY
      10. SUMMARY OF KEY FORMULAS
      11. SUMMARY OF KEY TERMS
      12. SOLVED PROBLEMS
      13. QUESTIONS
      14. PROBLEMS
      15. CASE PROBLEM 3.1
      16. CASE PROBLEM 3.2
      17. CASE PROBLEM 3.3
      18. REFERENCES
    5. SUPPLEMENT TO CHAPTER 3: Operational Decision-Making Tools: Acceptance Sampling
      1. Single-Sample Attribute Plan
      2. The Operating Characteristic Curve
      3. Developing a Sampling Plan with OM Tools
      4. Average Outgoing Quality
      5. Double- and Multiple-Sampling Plans
      6. SUMMARY
      7. SUMMARY OF KEY TERMS
      8. SOLVED PROBLEMS
      9. QUESTIONS
      10. PROBLEMS
    6. CHAPTER 4: Product Design
      1. DESIGNER JEANS
      2. The Design Process
      3. Rapid Prototyping and Concurrent Design
      4. Technology in Design
      5. Design Quality Reviews
      6. Design for Environment
      7. Quality Function Deployment
      8. Design for Robustness
      9. SUMMARY
      10. SUMMARY OF KEY TERMS
      11. SUMMARY OF KEY FORMULAS
      12. SOLVED PROBLEMS
      13. QUESTIONS
      14. PROBLEMS
      15. CASE PROBLEM 4.1
      16. CASE PROBLEM 4.2
      17. REFERENCES
    7. CHAPTER 5: Service Design
      1. FINDING THAT PERFECT PAIR OF JEANS
      2. The Service Economy
      3. Characteristics of Services
      4. The Service Design Process
      5. Tools for Service Design
      6. Waiting Line Analysis for Service Improvement
      7. SUMMARY
      8. SUMMARY OF KEY TERMS
      9. SUMMARY OF KEY FORMULAS
      10. SOLVED PROBLEMS
      11. QUESTIONS
      12. PROBLEMS
      13. CASE PROBLEM 5.1
      14. CASE PROBLEM 5.2
      15. CASE PROBLEM 5.3
      16. CASE PROBLEM 5.4
      17. REFERENCES
    8. CHAPTER 6: Processes and Technology
      1. MAKING THE RIGHT OUTSOURCING DECISION
      2. Process Planning
      3. Process Analysis
      4. Process Innovation
      5. Technology Decisions
      6. SUMMARY
      7. SUMMARY OF KEY TERMS
      8. SUMMARY OF KEY FORMULAS
      9. SOLVED PROBLEMS
      10. QUESTIONS
      11. PROBLEMS
      12. CASE PROBLEM 6.1
      13. CASE PROBLEM 6.2
      14. CASE PROBLEM 6.3
      15. REFERENCES
    9. CHAPTER 7: Capacity and Facilities Design
      1. CUT 'N SEW JEAN SHOPS
      2. Capacity Planning
      3. Facilities
      4. Basic Layouts
      5. Designing Process Layouts
      6. Designing Service Layouts
      7. Designing Product Layouts
      8. Hybrid Layouts
      9. SUMMARY
      10. SUMMARY OF KEY FORMULAS
      11. SUMMARY OF KEY TERMS
      12. SOLVED PROBLEMS
      13. QUESTIONS
      14. PROBLEMS
      15. CASE PROBLEM 7.1
      16. CASE PROBLEM 7.2
      17. CASE PROBLEM 7.3
      18. REFERENCES
    10. SUPPLEMENT TO CHAPTER 7: Operational Decision-Making Tools: Facility Location Models
      1. Types of Facilities
      2. Site Selection: Where to Locate
      3. Global Supply Chain Factors
      4. Location Analysis Techniques
      5. SUMMARY
      6. SUMMARY OF KEY FORMULAS
      7. SUMMARY OF KEY TERMS
      8. SOLVED PROBLEMS
      9. QUESTIONS
      10. PROBLEMS
      11. CASE PROBLEM S7.1
      12. REFERENCE
    11. CHAPTER 8: Human Resources
      1. A GLOBAL COMMITMENT TO HUMAN RESOURCES AT LEVI STRAUSS & COMPANY
      2. Human Resources and Quality Management
      3. The Changing Nature of Human Resource Management
      4. Contemporary Trends in Human Resource Management
      5. Employee Compensation
      6. Managing Diversity in the Workplace
      7. Job Design
      8. Job Analysis
      9. Learning Curves
      10. SUMMARY
      11. SUMMARY OF KEY FORMULAS
      12. SUMMARY OF KEY TERMS
      13. SOLVED PROBLEMS
      14. QUESTIONS
      15. PROBLEMS
      16. CASE PROBLEM 8.1
      17. REFERENCES
    12. SUPPLEMENT TO CHAPTER 8: Operational Decision-Making Tools: Work Measurement
      1. Time Studies
      2. Work Sampling
      3. SUMMARY
      4. SUMMARY OF KEY FORMULAS
      5. SUMMARY OF KEY TERMS
      6. SOLVED PROBLEMS
      7. QUESTIONS
      8. PROBLEMS
      9. CASE PROBLEM S8.1
      10. REFERENCES
    13. CHAPTER 9: Project Management
      1. PROJECTS TO ACHIEVE SUSTAINABILITY IN DENIM JEANS PRODUCTION
      2. Project Planning
      3. Global Cultural and Diversity Issues in Project Management
      4. Project Scheduling
      5. Project Control
      6. CPM/PERT
      7. Probabilistic Activity Times
      8. Microsoft Project
      9. Project Crashing and Time-Cost Tradeoff
      10. SUMMARY
      11. SUMMARY OF KEY FORMULAS
      12. SUMMARY OF KEY TERMS
      13. SOLVED PROBLEM
      14. QUESTIONS
      15. PROBLEMS
      16. CASE PROBLEM 9.1
      17. CASE PROBLEM 9.2
      18. REFERENCES
  10. PART II SUPPLY CHAIN MANAGEMENT
    1. CHAPTER 10: Supply Chain Management Strategy and Design
      1. THE DENIM JEANS SUPPLY CHAIN
      2. Supply Chains
      3. The Management of Supply Chains
      4. Supply Chain Sustainability
      5. Information Technology: A Supply Chain Enabler
      6. Supply Chain Integration
      7. Supply Chain Management (SCM) Software
      8. Measuring Supply Chain Performance
      9. SUMMARY
      10. SUMMARY OF KEY TERMS
      11. SUMMARY OF KEY FORMULAS
      12. SOLVED PROBLEM
      13. QUESTIONS
      14. PROBLEMS
      15. CASE PROBLEM 10.1
      16. REFERENCES
    2. CHAPTER 11: Global Supply Chain Procurement and Distribution
      1. GLOBAL SUPPLY CHAIN MANAGEMENT AT LI & FUNG
      2. Procurement
      3. E-Procurement
      4. Distribution
      5. Transportation
      6. The Global Supply Chain
      7. SUMMARY OF KEY TERMS
      8. QUESTIONS
      9. CASE PROBLEM 11.1
    3. SUPPLEMENT TO CHAPTER 11: Operational Decision-Making Tools: Transportation and Transshipment Models
      1. The Transportation Model
      2. The Transshipment Model
      3. SUMMARY
      4. SUMMARY OF KEY TERMS
      5. SOLVED PROBLEMS
      6. PROBLEMS
      7. CASE PROBLEM S11.1
      8. CASE PROBLEM S11.2
      9. REFERENCES
    4. CHAPTER 12: Forecasting
      1. FORECASTING DENIM JEANS TRENDS
      2. The Strategic Role of Forecasting in Supply Chain Management
      3. Components of Forecasting Demand
      4. Time Series Methods
      5. Forecast Accuracy
      6. Time Series Forecasting Using Excel
      7. Regression Methods
      8. Data Mining
      9. SUMMARY
      10. SUMMARY OF KEY FORMULAS
      11. SUMMARY OF KEY TERMS
      12. SOLVED PROBLEMS
      13. QUESTIONS
      14. PROBLEMS
      15. CASE PROBLEM 12.1
      16. CASE PROBLEM 12.2
      17. CASE PROBLEM 12.3
      18. CASE PROBLEM 12.4
      19. REFERENCES
    5. CHAPTER 13: Inventory Management
      1. USING RFID TECHNOLOGY FOR DENIM JEANS INVENTORY MANAGEMENT
      2. The Role of Inventory in Supply Chain Management
      3. The Effects of Information Technology on Inventory Management
      4. Inventory and Quality Management in the Supply Chain
      5. The Elements of Inventory Management
      6. Inventory Control Systems
      7. Economic Order Quantity Models
      8. Quantity Discounts
      9. Reorder Point
      10. Order Quantity for a Periodic Inventory System
      11. SUMMARY
      12. SUMMARY OF KEY FORMULAS
      13. SUMMARY OF KEY TERMS
      14. SOLVED PROBLEMS
      15. QUESTIONS
      16. PROBLEMS
      17. CASE PROBLEMS 13.1
      18. CASE PROBLEMS 13.2
      19. CASE PROBLEMS 13.3
      20. REFERENCES
    6. SUPPLEMENT TO CHAPTER 13: Operational Decision-Making Tools: Simulation
      1. Monte Carlo Simulation
      2. Computer Simulation with Excel
      3. Areas of Simulation Application
      4. SUMMARY
      5. SUMMARY OF KEY TERMS
      6. SOLVED PROBLEMS
      7. QUESTIONS
      8. PROBLEMS
      9. REFERENCES
    7. CHAPTER 14: Sales and Operations Planning
      1. SALES AND OPERATIONS PLANNING AT VF CORPORATION
      2. The Sales and Operations Planning Process
      3. Strategies for Adjusting Capacity
      4. Strategies for Managing Demand
      5. Quantitative Techniques for Aggregate Planning
      6. The Hierarchical Nature of Planning
      7. Aggregate Planning for Services
      8. SUMMARY
      9. SUMMARY OF KEY TERMS
      10. SOLVED PROBLEMS
      11. QUESTIONS
      12. PROBLEMS
      13. CASE PROBLEM 14.1
      14. CASE PROBLEM 14.2
      15. REFERENCES
    8. SUPPLEMENT TO CHAPTER 14: Operational Decision-Making Tools: Linear Programming
      1. Model Formulation
      2. Graphical Solution Method
      3. Linear Programming Model Solution
      4. Solving Linear Programming Problems with Excel
      5. Sensitivity Analysis
      6. SUMMARY
      7. SUMMARY OF KEY TERMS
      8. SOLVED PROBLEMS
      9. QUESTIONS
      10. PROBLEMS
      11. CASE PROBLEM S14.1
      12. CASE PROBLEM S14.2
      13. CASE PROBLEM S14.3
      14. CASE PROBLEM S14.4
      15. CASE PROBLEM S14.5
      16. CASE PROBLEM S14.6
      17. REFERENCES
    9. CHAPTER 15: Resource Planning
      1. SOFTWARE THAT RUNS THE COMPANY
      2. Material Requirements Planning (MRP)
      3. Capacity Requirements Planning (CRP)
      4. Enterprise Resource Planning (ERP)
      5. Customer Relationship Management (CRM)
      6. Supply Chain Management (SCM)
      7. Product Lifecycle Management (PLM)
      8. Connectivity, Integration, Big Data, and the Cloud
      9. SUMMARY
      10. SUMMARY OF KEY TERMS
      11. QUESTIONS
      12. SOLVED PROBLEMS
      13. PROBLEMS
      14. CASE PROBLEM 15.1
      15. CASE PROBLEM 15.2
      16. REFERENCES
    10. CHAPTER 16: Lean Systems
      1. LEAN RETAILING AND THE JEANS SUPPLY CHAIN
      2. The Basic Elements of Lean Production
      3. Implementing Lean Systems
      4. Lean Six Sigma
      5. Value Stream Mapping (VSM)
      6. Lean and the Environment
      7. Lean Services
      8. SUMMARY
      9. SUMMARY OF KEY FORMULAS
      10. SUMMARY OF KEY TERMS
      11. QUESTIONS
      12. PROBLEMS
      13. CASE PROBLEM 16.1
      14. CASE PROBLEM 16.2
      15. CASE PROBLEM 16.3
      16. REFERENCES
    11. CHAPTER 17: Scheduling
      1. SCHEDULING APPAREL PRODUCTION
      2. Objectives in Scheduling
      3. Loading
      4. Sequencing
      5. Monitoring
      6. Advanced Planning and Scheduling Systems
      7. Theory of Constraints
      8. Employee Scheduling
      9. SUMMARY
      10. SUMMARY OF KEY FORMULAS
      11. SUMMARY OF KEY TERMS
      12. SOLVED PROBLEMS
      13. QUESTIONS
      14. PROBLEMS
      15. CASE PROBLEM 17.1
      16. CASE PROBLEM 17.2
      17. REFERENCES
  11. APPENDIX A
    1. Normal Curve Areas
  12. INDEX