Operational Risk Management: A Complete Guide to a Successful Operational Risk Framework

Acknowledgments

Thank you to my agent, John Wright, for his engagement, support, and encouragement, and to Bill Falloon at Wiley & Sons for taking me on as a new author and for welcoming me into the Wiley community. Thank you to the whole Wiley & Sons team, especially my editors, Meg Freeborn and Stacey Fischkelta for their careful and diligent shepherding of the manuscript and Tiffany Charbonier for her book design.

Thank you to Cathy Hampson, Jon Holland, Nicole Hubert, Lorinda Opsahl-Ong, Ilya Rozenfeld, David Silverman, Mark Taylor, Jedediah Turner, and Jan Voigts—my friends, colleagues, and peers, who generously agreed to review portions of this book and to provide their thoughts and suggestions. This is a much stronger work as a result of your excellent insight and in-depth knowledge of the field of operational risk. I am grateful to you all for taking time to review and improve the manuscript when you are very busy managing operational risk on a daily basis. Any remaining weaknesses and errors in the book are entirely my own doing.

Thank you to both ORX and IBM Algo FIRST for providing external loss data for analysis with a generous spirit and remarkable efficiency.

Thank you to Penelope Vance for coaching me through the entire process and for asking all of the right questions at the right time.

Thank you to GARP for generously allowing the reuse of content that I wrote for one of their course textbooks.

Finally, a special thank you to my children, Leah, Holly, Tegwen, ...